How to Cancel Peloton Order

There are lots of scenarios where you might want to cancel a Peloton order. Maybe you bought hardware and you changed your mind.

Or you purchased apparel from the Peloton boutique online and ended up buying duplicated items. How, where and when you cancel a Peloton order depends on lots of different buying scenarios. Let me walk you through the steps to get the cancellation you seek.

cancel peloton order

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Cancel Peloton order

Now let’s say that you’ve ordered something from Peloton and now you want to cancel it. Well, like a Peloton subscription you want to cancel, how you stop Peloton from fulfilling your order depends on how you purchased it or who is delivering it.

Cancel Peloton store order

Maybe you visited your local Peloton store or showroom and purchased a piece of hardware but then you changed your mind.

Or you placed an order online for the Peloton Row but are having buyer’s remorse.

Well, here’s the good news: as long as your order hasn’t moved from processing to shipping, you can still cancel the order.

Steps to cancel a Peloton equipment order

Here are the steps to cancel a Peloton equipment order that has not shipped yet. 

One, log into your Peloton account on a computer i.e. the Peloton website.

Two, click on My Membership and then Orders on the dropdown menu. There you’ll see all of your Peloton orders. Find the one you want to cancel

Three, click on Order Details.

Four, next to the Print Receipt link should be a Cancel Order link. Click that to start the process.

Not all equipment orders are cancellable

I emphasized “should be” a Cancel Order link because I just went through my own account to see if I could cancel my Peloton Row order–yes, I bit the bullet and got it after trying it out at the store near PSNY.

leah trying peloton row at store

Anyway, even though my Row order is still processing and I haven’t gotten a delivery date yet, the website did not give me the option to cancel if I wanted to (I do not). So I would have to go through Peloton support.

Alternatively, you can find your order purchase confirmation from Peloton, and click through to get to the same page on the website to cancel.

Based on this Peloton support page, this seems to work for Bike and Tread orders only. So when in doubt, chat with support.

Once your equipment ships, you can’t cancel. However, you can always use the Peloton 30-day home trial and then the Peloton return policy if necessary.

Peloton apparel order

If you want to cancel a Peloton apparel order you placed on the Peloton boutique, I’m sorry to say that you can’t. The only way to fix the situation is to wait until your order arrives, then try to return or exchange it.

According to this Peloton support page, they simply do not allow you to cancel an apparel order once it is placed. However, you can make returns of Peloton apparel that you bought directly from the online Peloton store.

Canceling Peloton order on Amazon

peloton apparel on amazon

Because you shopped for Peloton on Amazon, you’re going to have to head back to your Amazon account to deal with a cancellation or a return. This includes equipment or apparel.

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However, you know what’s the best way to deal with buying Peloton clothing on Amazon? Buy Peloton apparel on Amazon after you’ve signed up for Prime Try Before You Buy.

Prime Try Before You Buy

Prime Try Before You Buy is a Prime-exclusive program where you can try on eligible items for sale on Amazon.

Eligible items to put in a box include women’s, men’s, kids’, baby clothing, shoes, and accessories.

Prime Try Before You Buy is part of Amazon Wardrobe.

However, it doesn’t just apply to Amazon brands.

For example, the Peloton clothing on Amazon all are a part of Prime Try Before You Buy.

How do you know if fashion items for sale on item are eligible for Prime Try Before You Buy?

You’ll see this toggle on/toggle off button on the shopping page.

peloton on amazon try before you buy circled

Try at home for free

Here are the best parts.

One, you can try on up to six items at home for free.

Two, take seven days to try everything on.

And, three, you’ll only pay for what you keep.

Returns are free.

Sign up for Prime Try Before You Buy.

Amazon Prime personal styling service

Personal Shopper by Prime Wardrobe is a personal stylist service for Amazon Prime members that recently ended.

I’m sorry to tell you that.

Peloton equipment ordered from Dicks Sporting Goods

With Peloton partnering with Dicks Sporting Goods, you have yet another way to purchase equipment and accessories.

However, let’s say you want to cancel a Bike or Tread purchase you made at Dicks. Well, you’re going to have to go through Dicks to do that.

Cancel quickly

Unfortunately, this page on the Dicks website says that order cancellations are not possible unless they’re done within 30 minutes of placing the order. Yikes! That means that if you shopped in Dicks in person, you’ll have had to make up your mind about an order by the time you get to your car in the parking lot. That’s just too quick.

With this ridiculous time restraint, I would suggest you head to your local Peloton showroom or store to make your purchase. Not only will you get to deal with a Peloton employee, but also you’ll help that employee earn a commission.

Plus, Dicks only has the bikes and the Tread. However, the Peloton stores have all of the Peloton equipment.

In fact, when I visited the Peloton store in Natick, Massachusetts, I took pictures of all the equipment there, which you could try out. You’ll see in the photo below an OG Peloton bike, the Bike Plus, the Tread and the Peloton rower.

all the equipment at peloton store natick mass
Peloton equipment at store in Natick, Massachusetts. Photo credit: Leah Ingram.

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