While I’ve continued to love my bike and membership since 2016, I realize that there are some people who don’t feel the same. Therefore, they may want to cancel their Peloton subscription.
The most important thing to think about is how and where you signed up. Because that’s what you’re going to need to remember in order to cancel your subscription. Let me walk you through the steps.
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How to cancel Peloton subscription
You would think that you have to reach out to Peloton to cancel your subscription. You would be wrong.
In fact, as I just said, you cancel based on how you signed up for and use your Peloton subscription or membership.
Cancel Peloton based on how you subscribed
For example, if you subscribe through your iPad or iPhone, then you have likely purchased the Peloton app through the Apple App Store.
So to cancel your Peloton app subscription, you’ll need to visit the App Store to cancel it. You can visit the App Store on your iPhone or iPad to do this.
It’s the same if you have an Android device and get your Peloton app subscription that way. You’ll need to go to the Google Play Store to cancel the subscription.
Cancel membership on Peloton website
We subscribed to Peloton via the Peloton website. So, recently, when we decided to cancel the subscription on one of our bikes, we did that via the Peloton website.
Why did we cancel the subscription on one of our bikes? Because we no longer had to worry about riding simultaneously and therefore being able to log on at the same time.
To cancel your Peloton membership via the web, you’ll go to the Peloton website, click over to My Membership and then click “Manage Membership.” On the next screen you’ll see the option to cancel or suspend your membership.
Also, you need to be logged in as the primary account holder in order to do this. I learned this the hard way when I went to cancel that bike membership, which is under my husband’s account.
Cancel Peloton membership on Roku TV
If you use your Roku TV to access Peloton, you can cancel there, too. I can’t show you a picture of what this looks like because this isn’t how we subscribed. So let me walk you through the steps I took on a friend’s Roku to understand the steps. It’s pretty straight forward.
- Go to the Peloton channel on your Roku TV
- Log into your profile
- Use the remote to go to the gear icon on the left side of the screen for settings
- From there toggle to Manage Subscription, then Cancel Subscription
Just like on the website, you’re a secondary user of the membership, you cannot cancel the subscription. It’s Peloton’s policy that only the primary subscriber can cancel.
Peloton membership on Amazon Fire TV
Did you sign up for Peloton through Amazon? It could have been on the Amazon website or app store, through your Fire TV or a Fire TV tablet.
Regardless, you’ll need to log in, head over to My Subscriptions, select your Peloton subscription and then Cancel Subscription. This will cancel your membership.
Auto-renewal of Peloton membership
On the other hand, even if you cancel your Peloton subscription and turn off auto-renew, you will still have access to your Peloton account until the expiration date of the period you last paid for.
How to cancel Peloton free trial
When you sign up for a Peloton free trial, you’ll be required to enter your credit card information.
There is a simple reason for this: if you do not cancel your free trial before the period is over (be it 30 days, 60 days or 90 days), you will automatically switch over to a paid membership.
So if you don’t think you’ll want to continue after your free trial, make a note on your calendar to chat with Peloton support on day 29 (for a 30 day free trial), day 59 (for a 60 day free trial) or day 89 (for a 90 day free trial) to cancel the next day.
How to cancel Peloton rental
Peloton introduced a program to allow people to rent a Peloton bike–kind of like a rent-to-own program. One of the attractions for many people was the fact that Peloton says that you can cancel at any time.
However, it’s important to understand that if you cancel the Peloton rental, you still have to cancel the Peloton All-Access Membership. Otherwise, Peloton will continue your subscription and continue charging you for it.
So, in other words, if you’re renting a Peloton, then you have to go through two steps to cancel. One, you need to cancel the rental and arrange with Peloton to pick up your equipment. And, two, you need to cancel your Peloton subscription that you used with the equipment.
Can you use Peloton without a subscription
If you’ve decided to cancel your Peloton subscription and you own a piece of Peloton equipment, unfortunately you won’t be able to keep using it the way you could when you had your membership.
Therefore, it would make the most sense to sell your Peloton Bike or Tread and at least recoup some of the costs of buying it.
Final thoughts on how to cancel Peloton subscription
Hopefully, I’ve addressed all of the different scenarios involving Peloton subscriptions and how to cancel them. If I haven’t please post a comment and let me know.
On the other hand, I’ve found the support team on Peloton chat to be hugely helpful. So, when in doubt, reach out to Peloton via chat to find a solution to your problem with canceling an account.
Finally if you’re looking for information about cancelling something else, this article on how to cancel Peloton order can help.