Is Peloton Warranty Worth It

Within weeks of getting our bike in 2016, we needed to take advantage of the Peloton warranty. Why? As my husband was unclipping from the pedals, his cleat got stuck and pulled off the bottom of his shoe. Then, the pedal broke off.

We reached out to Peloton, and because our bike was still under warranty, they sent us a new set of pedals. Then,we installed them ourselves. 

It all worked out great. Even though we’re long past our warranty’s expiration, those pedals have held up all these years later. 

Of course, every Peloton comes with some sort of warranty. However, there are also extended warranty and protection plans options.

So, with many unanswered questions about that guaranteed, I decided to answer the most common questions about the Peloton warranty. I’m covering the Bike, Bike+, Tread, Guide and Peloton accessories, like the heart rate monitor.

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What is the Peloton warranty

As I mentioned, every Peloton comes with a warranty when you buy it. In most instances this warranty lasts for 12 months or one year. Peloton describes it as a limited warranty.

What does limited mean? It means that some things may not be covered under the warranty. On the other hand, here’s what it does cover, according to this Peloton support page: 

“[T]he components and all original parts included with the new or refurbished Peloton Bike and Bike+ (together, the “Products”) when used in a non-commercial, in-home, indoor setting.”

How long is the Peloton warranty

While writing this article on how to move a Peloton, I learned the nuances of the warranty. That is, different parts of the Peloton Bike and Bike+ are covered under the warranty for different lengths of time.

Peloton Bike/Bike+ Warranty

Here is a bulleted list of what’s covered and for how long:

  • Touchscreen/Tablet: 12 months or one year
  • Bike Frame: Five years
  • Components: 12 months or one year
  • Pedals: 12 months or one year

Peloton Tread/Tread+ Warranty

The Peloton Tread products have slightly different limited warranties. Here are the parts covered on the Tread and Tread+ during this limited warranty, and for how long:

Whether a Bike or a Tread, Peloton will also cover labor for up to 12 months for any necessary repairs. Finally, it’s important to note that the warranty begins, rightly, from the day your Peloton is delivered, not the day you buy it.

Peloton accessories warranty

There are a number of items that are considered to be Peloton accessories. These all have a one-year warranty (or 12 months). This list of accessories includes:

  • Peloton weights
  • cycling shoes (original model and Altos shoes)
  • heart rate monitor
  • Peloton mat (bike and workout)
  • JBL X Peloton earbuds
  • resistance bands
  • yoga blocks
  • bike weights (1, 2 or 3-pound small dumbbells)
  • Urbanears earbuds

Does the Peloton Guide have a warranty?

Yes, the Peloton Guide comes with a limited warranty. Like other equipment it is 12 months or one-year long. It is from the date of delivery, not the date of purchase. The warranty works for the original owner of the Guide or the person who received it as a gift.

This article explains why I ended up returning my Peloton Guide.

Peloton extended warranty

Peloton doesn’t actually call the extended warranty this. Instead, they refer to it as the Peloton Protection Plan. But it’s basically the same thing. 

Here’s the most important thing you need to know about this extended warranty option: you must opt into it before your 12 months of Peloton ownership passes.

In other words, if you want to take advantage of the Peloton Protection Plan, you have to pay for it before your one-year limited warranty expires. If one year and one day after your Peloton was delivered you decide to buy the extended warranty, you are SOL.

Also, this protection plan is for 48 months only, or four years. After that, you’re on your own. It’s kind of like Apple Care but for your bike or Tread. There is no option to extend coverage after five years

Now, with the Peloton Guide, the extended warranty is shorter. It’s just 24 months or two years.

Cost for extended warranty

So, how much does the Peloton extended warranty cost? It depends on what piece of equipment you’re trying to get coverage for. Here’s what I was able to determine from a deep reading of the Peloton Support pages:

  • Original Bike: $199
  • Bike Plus: $249
  • Tread: $249
  • Peloton Guide: $24

Considering that a replacement touchscreen tablet will set you back $500, the extension might be worth it to you. However, as I said earlier, we’ve owned our bike since 2016. We never paid for an extra warranty, and we’ve never needed it.

Except for problems with our pedals and having to recalibrate the bike after we moved, the bike is still in excellent condition. I think that keeping the Peloton clean and performing regular maintenance has helped extend our bike’s life so far. I expect it will continue to work well for years to come.

That being said, I know there’s been a lot of news about people receiving Peloton bikes that ended up having rust on the frames. Remember: the bike’s frame is guaranteed for five years so there’s no need to purchase an extended warranty to cover the frame. However, if it will give you peace of mind for the rest of the bike, then it’s worth it to get the protection plan.

Transferring a Peloton warranty

If you’re wondering if you can transfer a Peloton warranty, the answer is both no and yes. No, you can’t transfer the original, limited warranty that covers your first 12 months of ownership, if you decide to sell your Peloton.

However, here’s the good news: if you purchased an extended warranty or a Peloton protection plan after 4/5/22, then, yes, you can transfer the extended warranty to a new owner. Protection plans purchased before 4/5/22 are not transferable. 

Warranty with refurbished bikes

Peloton began selling refurbished bikes at a discount, as I wrote in this article. Now, they are allowing you to get an extended warranty with these refurbished bikes, too.

That is, when you buy a refurbished bike, you do get that same limited warranty like you do with a new bike. However, you can purchase the extended warranty, too. So, when you purchase your refurbished bike, you will have the option to add on the protection plan.

Right now those refurbished bikes are about $900. Even with the cost of the extended warranty, it’s cheaper than buying a brand new bike and getting way more coverage.

Finally, right now Peloton is selling refurbished versions of the original Bike only. There are no refurbished options for the Bike Plus or any of the Treads.

How to file a Peloton warranty claim

According to Peloton there are three steps to filing a warranty claim. One, reach out to Peloton. You can chat with support on the website or call this number: 1-866-679-9129. Support is available from 9:00 a.m. to 9:00 p.m. Eastern Time.

Two, provide proof of your purchase of your equipment and, in the case of the extended warranty, when you purchased the protection plan. Also, you’ll need to provide your equipment’s serial number. You can find it on the back of the tablet.

Three, work with support to determine a time and place for them to come fix your equipment, if necessary.

Voiding the Peloton warranty

For the longest time I thought that when you moved a Peloton bike from one home to another, you voided the warranty. While researching and writing this article on how to move a Peloton bike, I learned that I was wrong.

Moving a bike has nothing to do with a warranty. Selling a bike does. That is the original limited warranty cannot be transferred.

That being said, here’s what Peloton says  will void your warranty:

“Your warranty still applies to Peloton branded components as long as the failure is not caused by the 3rd party accessory or caused by installation of the third-party accessory.”

So, if you decide to install the Pivot from Top Form Design, so you can swivel your screen, but you end up having problems with your pedals, you’re still good with the warranty. On the other hand, if you swap out Peloton pedals for SPD pedals and something happens to the crankshaft of your pedals, you likely won’t be able to file a warranty claim.

Credit cards that give you an extended warranty for free

When I first wrote my article about getting a Peloton membership discount, Peloton had a deal going with the Chase Sapphire credit card. Unfortunately, the deal has since expired. However, there is still a benefit to buying a Peloton using that Chase Sapphire card.

As I learned when reading this blog post, the Chase Sapphire card provides users with an automatic extended warranty. Many other credit cards have a rich history of offering some kind of protection for purchases. American Express comes to mind. 

Final thoughts on the Peloton warranty

So, is the Peloton warranty worth it? Well, I think in the instance of buying a refurbished bike, it definitely is. Like I said, the total cost of the refurbished bike plus the extended warranty still comes in cheaper than a new bike with just the limited warranty.

And, as I explained at the top of this post, the warranty came in handy for us when our pedals broke. So as you approach your one year anniversary of owning your bike or Tread, think hard about how much trouble your equipment has given you in the past 12 months. If it’s been problem after problem, then, yeah, the extended warranty probably would be worth it for you.