Getting Off the Peloton Studio Waitlist

I’ve discovered that getting off the Peloton studio waitlist is the best way to get into classes at Peloton Studios New York.

I haven’t tried this method at the Peloton London studios. However, should I get across the pond to take classes, I’ll let you know if it works.

Anyway, I’ve been trying for weeks to get into a class at Peloton New York City.

The process of going through the Peloton online class booking system is ridiculous and frustrating.

Never once have I managed to get into a class on the day a new week of classes is released. Even the waitlists that day filled up fast.

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Getting on Peloton studio waitlist later in the week

While it was understandably frustrating that I could not get into any of the classes I tried to book each Thursday, I’ve learned something important: as it gets later in the week or, frankly, the month, people cancel their spots.

And suddenly waitlist spots open up. Granted, these spots are for a few days later.

However, if you have flexible travel plans, it would be wise to continue to check the studio website and see if there are openings in the coming days and weeks.

For example, on a Tuesday I was able to get myself on the waitlist for two classes on the coming Saturday at PSNY.

There were two other classes with waitlist spots available, too.

How to get off the Peloton waitlist for studio classes

Because so many readers had questions about the Peloton class waitlist after I first wrote my article about the Peloton Studios reopening, I wanted to share what I’d learned from my own experience.

Two waves to the waitlist

It used to be that people got off the waitlist in two waves. One, in the days before the class you could get an email saying that you got in, like the message I got below.

About 24 hours in advance, I got an email stating, “You’re in!”

That part is still true.

And two, it was day-of. That is, if you were still on the waitlist the day of the class, you would show up an hour early, get your buzzer and pray to the Peloton Gods that you got in. While the system sort of still works that way, there are some marked differences.

In fact, I just read something on the Official Peloton Facebook page. It tells me they’ve changed the system.

peloton waitlist update

Day-of waitlist at Peloton Studios

So, basically, if it is 12 hours before your class and you still haven’t gotten an email confirmation that you’re in, plan to go to the studios the next day. You’ll want to show up one hour before the class begins.

If you’re on the waitlist, they’ll let you in the studio doors. Then, you’ll check in at the front desk.

After that, you’ll take a seat in the lobby area. At about 30 minutes before class begins, they start canceling spots for any no-shows. Then, they start moving those waitlist people–YOU!–into classes.

In the beginning, aka when the studios first reopened in 2022, it was on a first come, first served basis that people got off the waitlist. Now, people who’ve been lately tell me that it is random. Still, I would suggest being one of the first in the door. I mean, why not?

Take the first spot off the waitlist you can get

My last time at the studio, I was on the waitlist for a Denis Morton yoga class. When I checked in, they offered me a spot in Matty’s class.

They said it was a run class.

I don’t run so I declined.

Shouldn’t have done that.

Turns out it was a walk plus run. Once I figured this out, I went back to the front desk.

Unfortunately, the class was now full.

Pro tip: if you get to the studio on one waitlist and are offered a spot in another class, take the spot.

I still regret not taking that spot in Matty’s class!

Some people have gotten off multiple waitlists in the same day.

One person I know got into three classes in a single day. In fact, so did I.

Timeline of day-of waitlist

If you get to the studio more than one hour before your class begins, you’ll have to wait outside. In fact, when I first arrived at the studio for a 10:30 class (at 8:30), there was a line outside. So, I joined the line.

The very nice person at the front door told me that in order to get in on the waitlist, I had to come back exactly one hour before the class began. Truth is, so do people who have a confirmed spot in the class. Peloton doesn’t want you loitering in the lobby.

Pro tip: if you get there early, head to the Whole Foods next door.

Take the escalator up to the second floor, where there are tables and chairs overlooking 10th Avenue.

You can hang out.

When I returned at 9:30, they opened the door, checked me in, asked to see my vaccination card (update: they’re not still checking vaccination status) and it was off to the races.

Line outside the Peloton Studios New York. Photo credit: Leah Ingram.

Keep checking the Peloton studio website for class openings

We’ve already established that bookings open each Monday Thursday at 12 noon Eastern. And they often fill up within minutes.

However, life happens and people cancel. So, if you’re going to be in New York City, check back on the studio website.

A class that previously was full may now have a waitlist open. Or, even better, there is room to book an actual class versus getting on a waitlist.

I’ll tell you that once I got on one waitlist, which happened on a Tuesday, I booked my trip to New York City for the coming weekend. This involved booking a flight and a hotel.

And then I stalked the Peloton studio site relentlessly. When I tell you I refreshed it at least once an hour, I’m not exaggerating.

And by the time I got on my flight to New York City on a Thursday, I was on the waitlist for four classes. By the time I got to my hotel, I was on the waitlist for two more classes.

On Friday, I got notice that I was off the waitlist for a Denis Morton Power Zone Endurance class for Saturday.

Yeah!

And by the end of Friday, I was off the waitlist for two more classes. Finally, on Saturday, I ended up taking three cycling classes.

There was the aforementioned Denis class.

Then, a Jenn Sherman class (which I got off the waitlist for the night before). And a Hannah Corbin cycling class.

Three Peloton cycling classes in one day. Boy, was I tired, but it was worth it. Photo credit: Leah Ingram.

The next day I got off the waitlist for a walking class in the Tread studio and then a strength class.

Be wary of day-of waitlist spots on the website

One final thing about stalking the Peloton Studio website for waitlist spots: if you see a red waitlist spot for a class happening within the next hour and you’re in the city, don’t rush over and try to get in.

I’ve learned that the studio website defaults to the red waitlist button when it’s under an hour until a class starts. I don’t know why it does this. All I know is that during my last visit, I saw this happen–yes, I was still obsessively checking to see if I could get into other classes.

And when I saw one popup for 30 minutes in the future, I rushed to the front desk and asked to get in. That’s when I learned that, nah, it’s a bug in the system and there really aren’t any waitlist spots left. I can’t believe, almost a year later, that bug is still there. So, don’t get your hopes up like I did.

Here is my take on the in-person experience at Peloton Studios NYC.

Final thoughts on getting off the Peloton class waitlist

You’ll need persistence and patience when dealing with Peloton classes and either booking them or trying to get on the waitlist.

One final tip: make sure you have your class credits purchased ahead of time. With the yoga and strength studio, there are only 6-8 spots. When a waitlist place opens in one of those, it can be gone in seconds. So, if you don’t have class credits at the ready, you may lose out.

Having learned first hand that you can actually get off the waitlist, that’s probably how I’ll go about booking classes in the future. In fact, my birthday is in December.

Thankfully, it falls on one of the days of the week that Peloton has classes with live participants. So, I’ve got a plan mapped out for trying to get into as many classes in NYC for my birthday so I can have a great albeit sweaty celebration at Peloton.

If you have any other questions about navigating the Peloton class waitlist, let me know.

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20 Comments

  1. I wish we had a place to ride in a group. Your New York spot sounds like fun. For now, we have our Peloton in the living room.

  2. Thanks for this detailed post, it really helped me understand the NYC system better.

    I am currently in London and they have a bracelet system which is less effective. The employees will come to a group of people and say, “I’m sorry, _____ class is full. Are you interested in being on the waitlist for _____?” I found the process to be disorganized because there were 2 waitlist spots but 4 people were asked the question.

    In addition, since I didn’t get into the class, I thought the credit would go back to my account, but that did not happen. I have reached out to PSL but haven’t heard back.

    1. I’m sorry to hear that the system is less organized in London. You should definitely get the credit back. When I reached out to them via email, I heard back quickly. If that doesn’t work for you, try the online chat.

  3. As far as waitlists, do you know if you can “trade up” once you’re in the studio?

    For example, if I’m confirmed for a 9:30 pilates class and I show up an hour before to check in, can I potentially get on the waitlist for a 10:00 cycling class upon arrival? And if I happen to get into the 10:00 cycling class before 9:30, can I give up my pilates spot to someone else who is waiting in order to take the cycling class?

  4. Hello, Leah. Thank you for sharing your experiences at PSNY with us and for this very helpful and informative article! It is amazing to hear that you have been able to take various classes! In terms of your experience of being added to Matty’s walk + run class, was that class at the same time as your original waitlisted class, before, or after? Also, would you say this is a rare event? I ask because I really want to take a class with Jess Sims or Adrian Williams and am hoping that a waitlist or spot opens for any of their classes on the weekend I’ll be there. Lastly, I recently learned that I cannot take pictures with either of them if I am not taking one of their classes. Since they have truly been my inspiration in my health and fitness journey, I hope that I at least get to see them in person despite being unable to get a picture with them. Would you say that you were able to see other instructors during your time there even though you did not take their classes? Again, thanks for your help with all of the tips and tricks.

    1. I will try to answer all of your questions. One, Matty’s class was before the class that I was waitlisted for. As I’d written, you have to check in one hour ahead of time so Matty’s class was starting 30 minutes after I’d checked in (or an hour before the waitlisted one), and I’m still kicking myself for not saying yes. I can’t tell if this is rare or not. Two, you will see instructors walking through the studios (usually with a bodyguard) throughout the day. They are usually very generous in stopping to take pictures with people who asked. Hope that helps.

      1. Thanks, Leah for helping me with my questions! I hope to have that luck in the future and that you get another surprise chance to get into a Peloton class. “Together we go far”

  5. When I was registering the day classes opened, I found that I couldn’t get on multiple waitlists. I only have one purchased “experience credit.” Do you think this was a site traffic fluke, or do you have to have the same number of credits purchased as number of waitlists you’re on? Did you have to purchase more credits at the studio after you got into three classes in one day?

  6. Hi! Thank you so much for this site. I have been trying to book a class since they reopened the studio and have never seen an open class. But I didn’t know about the Thursday drops – hopefully I’ll have better luck now!

    I did get on a waitlist once but there was no information about when I would be informed about getting off it, and no instruction to go to the studio day-of. I was never notified about getting a spot, so a few hours before the class start time I actually cancelled the waitlist reservation because I was afraid I’d get “in” like 5 minutes before class and be marked a no-show. Well, now I know to go in person an hour before!

    Why do they keep all of this a mystery? Am I just missing where this is clearly spelled out in the website? It’s very frustrating. Thanks again for the info – your blog seems to be the only place it exists!

    1. It is frustrating that the information is as forthcoming as it should be. I’m glad you found my post helpful.

      Leah

    1. I do not. However, nearly every person I know who got on a waitlist for a cycling class at PSNY got off it and into class. But like most things in life, there are no guarantees.

  7. If you are on a waitlist for a spot, and you know – that realistically, you aren’t heading to the city unless you have a confirmed spot, if you cancel the waitlist spot with only say 12 hours until the class (the night before) – do you lose the credit?

  8. Great article! Thanks for the run-down. I got off the waiting list on a Friday for an Ally Love ride the next day, back in October. I was already in NYC for other reasons, so it worked out great. Do you know if there’s any way to find out what number you are on the waitlist, and therefore what your chances are of getting in? I’m on the waitlist for a Dennis ride on January 8, and I’m dying to ride with my fave instructor!

    1. Thanks for the compliment. I’ve asked and they won’t tell you what number. However, I’ve discovered that cycling classes, because they have the most spots, are the easiest to get off the waitlist. Good luck.

  9. Well, this sounds promising! Next Saturday (11/19), I’m on the waitlist for Jenn Sherman’s 12:00 class. I’ve been checking frequently on the site, but the class is still full. Next Saturday I’m heading to NYC on the Acela on the 6:20 am train so I hope that I can get in. I learned from your post that I can at least get in the building due to being on the waitlist! I’m happy your strategy worked for you!